Frequently Asked Questions
Everything you need to know about bringing Manoir Group elegance into your home.
What is the typical lead time for furniture delivery?
Most of our handcrafted pieces are delivered within 2 to 4 weeks. For custom-made or oversized furniture, delivery may take up to 6-8 weeks depending on your location and the complexity of the piece.
Do you offer White Glove delivery service?
Yes, we offer premium White Glove delivery for all large furniture items. This includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I ensure the quality and authenticity of Manoir Group products?
Every Manoir Group piece is inspected for quality and craftsmanship. We source premium materials, from sustainably harvested woods to top-grain leathers, ensuring our products meet high luxury standards.
Do you provide fabric swatches or wood samples?
Absolutely. We understand that color and texture are vital for your home. You can request up to five complimentary fabric or wood finish samples through our 'Request a Swatch' page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you invest in your home over time.